Disturbances and maintenance

Recently, KPN started rolling out VoLTE on their M2M (Machine to Machine) sim cards. The sim cards we provide for Octalarm Connect in your Octalarm alarm device(s) are M2M sims from KPN. These will move to VoLTE on wo 23 October. The conversion happens automatically remotely. We will do our best to make this trouble-free.

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There have been multiple reports of VoIP registration faillure alarms in recent hours. The failure occurred at the component that processes the statuses of Octalarm alarms. As a result of the failure, the Octalarm alarm diallers tried to divert to a backup data centre. As a result, a VoIP registration faillure alarms was incorrectly reported. This failure did not affect the normal alerting of the Octalarm alarm diallers. Our engineers have since fully resolved this issue.

[01-11-22 11:25h]
Checkmyprocess.com is accessible again. The failure was most likely caused by the conversion from summer time to winter time. Depending on your settings in terms of frequency of uploading to the cloud platform, logged data may have been lost in the intervening period from Sunday night until now. We apologise for the inconvenience.

[Original post from 31-10-22]
Since early this morning, Checkmyprocess.com has been unreachable and your SVL reporter may receive the response "503 Service Unavailable: Back-end server is at capacity", for example. It is still unclear what is causing this outage. For now, this outage has the following consequences:

1. logged data SVL is not visible
2. overview of SVA alarm diallers and SVL Webloggers is not visible
3. remote settings for SVA and SVL devices are not possible. However, you can set your devicess locally via sv-prog (downloadable via 'read more').

The normal alarming of your dialler is NOT affected by this failure. 

Recovery from Checkmyprocess.com has not yet succeeded. We are trying to solve this problem as soon as possible but unfortunately do not expect to have Checkmyprocess.com up and running again before the end of tomorrow morning. Our apologies for the inconvenience.

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Due to a malfunction on the Checkmyprocess Platform, remote settings are currently not possible. The normal alerting of your detector and logging of the data are not affected by this malfunction.

Our engineering department is busy solving this problem. As soon as the failure is resolved, we will report this on the website.

Since Tuesday, June 21, the problem is solved; Checkmyprocess.com works as before.